BRACKISH SUPPORTS THE MD ANDERSON CANCER CENTERLEARN MORE COMPLIMENTARY SHIPPING ON ORDERS OF $250+

Customer Service Associate

We are seeking an organized, energetic Customer Service Associate to work 20-25 hours per week at our offices in West Ashley. As the Customer Service Associate, you understand the importance of answering customer inquiries, entering sales orders, and consistent follow-up to ensure complete customer satisfaction. In this role, you will regularly interface with Sales, Operations and Finance, and have a solid understanding of sales data systems to manage the sales process.

About Us

Brackish is more than a fashion company. We are a team passionate about handcrafted all-natural products that are distinct from the rest. Each of our pieces is fueled by passion and purpose and tells a story. What started as a thoughtful groom’s gift between friends has evolved into a global brand, featured in over 500 retailers - including Nordstrom, Neiman Marcus, and Orvis. Respectfully repurposing the beauty of nature continues to be the company's goal, while always continuing to innovate. We aim for greatness but have an appreciation for the journey. Brackish has been featured in Forbes, Vanity Fair, Southern Living, Martha Stewart Weddings, Garden & Gun, People Magazine, and many more.

What You Will Do

  • Receive and process orders from customers and sales representatives by phone and e-mail
  • Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services
  • Collect and enter orders for production complete with shipping and any special instructions
  • Follow up regularly with customers for shipping approvals, extensions, cancellations; ensure all internal teams are updated with changes as appropriate
  • Greet customers in the Brackish Showroom and assist with inquiries and sales
  • Field customer questions and concerns in a timely manner; when the issue is beyond the Associate’s knowledge, forward to the assigned specialist or appropriate manager
  • Ensure appropriate actions are taken to resolve customers problems and concerns
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Communicate with internal production, sales, and warehouse teams

Education

Minimum High School degree; prefer Associate’s or Bachelor’s degree

Required Skills & Qualifications

  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills – verbal and written
  • Comfortable greeting customers and selling in the Showroom
  • Prefer experience in the apparel industry or similar consumer products firms
  • Sales ERP experience
  • Ability to prioritize tasks, think on your feet, and be able to work through issues that may arise
  • Detail oriented and comfortable working in a fast-paced environment
  • Proactive, solution provider with composure
  • Ability to multi-task and manage competing priorities
  • Experienced advocate for continuous improvement

Interested and qualified candidates should send a current resume to careers@brackish.com.