Customer Service Manager

 Position Overview

We are seeking an organized and energetic Customer Service Manager to work full-time at our offices in West Ashley.  As the Customer Service Manager, you understand the importance of enhancing customer experience by answering inquiries and providing consistent follow-up that drive customer satisfaction. In this role, you will lead a small team and regularly interface with Sales, Marketing/eCommerce, Operations, and Finance.

What You Will Do

  • Enhance customer service procedures, policies, and standards to continually improve our customer’s experience
  • Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services; be a natural extension of the Sales team
  • Receive and process orders from customers by phone and e-mail; enter orders into the ERP for production complete with shipping and any special instructions
  • Follow up regularly with customers for shipping approvals, extensions, cancellations; ensure all internal teams are updated with changes as appropriate
  • Take ownership of customers issues and follow problems through to resolution
  • Greet customers in the Brackish Showroom and assist with inquiries and sales
  • Field customer questions and concerns in a timely manner
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comment
  • Mentor and develop Brackish customer service representatives and nurture an environment where they can excel through encouragement and empowerment
  • Communicate with internal operations, sales, and logistics teams


Bachelor’s degree

Required Skills & Qualifications

  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills – verbal and written
  • Comfortable greeting customers and selling in the Showroom
  • Prefer experience in the apparel industry or similar consumer products firms
  • Sales ERP experience (SAP knowledge a plus)
  • Ability to prioritize tasks, think on your feet, and be able to work through issues that may arise
  • Detail oriented and comfortable working in a fast-paced environment
  • Proactive, solution provider with composure
  • Ability to multi-task and manage competing priorities
  • Experienced advocate for continuous improvement

Interested and qualified candidates should send a current resume to