Logistics Associate

The Logistics Associate actively supports the Logistics Manager, and is a key contributor to fulfilling the company’s outbound shipping needs. This includes fulfilling orders, wrapping, and completing mail documentation.

What You Will Do:

  • Process all customer order requests from Shopify, SOS, Sales Team, Direct Ship and Wholesalers
  • Using our small business SOS system, create advance plans for orders that need to be pulled, fulfilled and shipped to meet customer delivery expectations
  • Maintain list of pre-orders - 2 weeks from release date, 1 week from release date, and 1 day from release date
  • Pull orders from finished goods for wholesale, online and special events channels; ensure pulled finished goods match customer order specifications
  • Coordinate with Logistics Manager to expedite retail and direct orders
  • Communicate with Boxing on items that need to be expedited to ensure on time shipping
  • Fulfill additional customer order requests to include gift wrapping, note cards, and other requested add-ons
  • Pack supplies for artisans working remotely out-of- state
  • Prepare shipping labels and weigh
  • Receive and process customer returns, vendor returns and samples; ensure they are properly placed back in inventory through SOS; alert QC if returns are damaged or cannot be resold
  • In collaboration with Logistics Manager and Sales Team, identify ways to improve the customer receiving experience
  • Maintain clean and orderly shipping rooms


Minimum High School degree; prefer Associate’s or Bachelor’s degree

Required Skills & Qualifications

  • Systems savvy; inventory management systems experience a plus
  • Previous shipping and logistics experience a plus
  • A dependable problem-solver and self-starter
  • Organized, detail-oriented, with a keen focus on excellence
  • Thrive in a fast-paced, growth-oriented and rapidly changing work environment
  • Excellent organizational and time management skills
  • Hands-on/dynamic team player
  • Ability to safely lift up to 50 pounds
  • Experienced advocate for continuous improvement

Interested and qualified candidates should send a cover letter explaining why you are a fit for this and a current resume to