We accept American Express, VISA, Mastercard, Discover, Amazon Pay, PayPal, Apple Pay, Shop Pay, Brackish gift cards, and store credit. 

Yes, we do! To send an order with gift wrapping, select “Gift Wrap” on the product page, enter your gift message if desired, and we’ll do the rest. If you’re sending an order directly to a gift recipient, please note that the shipping label will specify that your order has been sent from Brackish. We’d suggest letting the recipient know something special is on their way so that the surprise isn’t ruined.

Yes! With Shop Pay, you’re able to split your purchase into four equal payments. Shop Pay details can be found on each product page, below the Add to Cart button.

Please reach out to our customer service team for further assistance. Please email us at info@brackish.com or call us at 843.469.8833 at your earliest convenience.

If your feathers need a touch up, we are happy to offer a complimentary repair if a repair is deemed possible by our Quality Control team. Register here to receive this offer, then submit your repair form here and our Customer Service team will respond to you within two business days.

We are always striving to create, innovate, and improve. Our designs have gone through countless transformations since their inception to maximize functionality and durability. We have developed a proprietary process that enables a functional existence, while still portraying each piece’s natural beauty. Due to the natural characteristics of feathers and to ensure the longevity of our pieces, please follow these recommended tips: 

• Avoid contact with sprays, creams, water, and make up. 
• Remove product before showering, swimming, or exercising.
• Store pieces in a jewelry box, the wooden box, or in the microfiber suede bag it arrives in.

Non-feathered pieces such as Burr, silk pocket squares, scarves and some handbags are not part of our Care Commitment. Please contact our Customer Service team for more information.

Each piece is crafted with natural feathers. There may be subtle variations in color, size and shape, which make every piece distinct and one-of-a-kind.

Yes, indeed you can. The bow tie neck strap is adjustable from 13” to 21.” If you are interested in placing an order for a larger or smaller neck strap please contact our Customer Service team. 

We do offer children’s bow ties in any of our men’s bow tie designs. The reduced size is 3" wide and 1.75" long and the lead time is 3-4 weeks. Please email info@brackish.com to order. 

Yes, we do custom creations. Please email info@brackish.com to learn more about the process and pricing.

Yes, Brackish offers a variety of fabric options to change the center wrap or we can use a fabric you provide. Please contact our Customer Service team to place an order for a wrap change for an additional fee.

We're aware of and respect the classic self tie bow, however, we take pride in disrupting those traditions, mostly because a self tie feather bow is nearly impossible due to its construction. 

Yes! Each Brackish cuff has been intentionally designed to protect the feather craftsmanship. Though firm, each is adjustable. To size the cuff to your wrist, clasp your hand around the hardware and gently apply pressure. To make the cuff larger, place fingers on either side of the opening and tug gently to make the opening a bit wider.

We offer a 30 day return and exchange policy on all orders purchased directly from Brackish. (30 days from the date of purchase). No exceptions. All returns must be approved by our Quality Control Department before a refund can be issued. If the product shows signs of wear, we cannot issue a return. Refunds on shipping costs, gift wrapping, promotional items or box engraving are not available. 

Unfortunately, because of customs and tariff issues, Brackish cannot provide complimentary return shipping for international orders. Nonetheless, we will be happy to work with you to find an efficient way of returning the product. If an international order is returned and duties and/or fees are due at the time of delivery, this will be deducted from the refund amount. Please visit our Returns and Exchanges Page here or contact our Customer Service Department and they can help initiate a return or exchange. (843.469.8833 ex.1 or info@brackish.com)

If the gift you received was purchased within the last 30 days we’re happy to initiate an exchange. To start this process, click here.

We have various shipping methods and costs depending on the preference of delivery time. Shipping costs for orders placed with an expedited shipping method or outside of the Continental United States will be calculated based on the weight of the package, shipping location, and other UPS charges. 

We are aware that mistakes may be made by third party shipping providers. If this occurs, it is out of our control. We will do everything we can to rectify the situation, but we are not responsible for any lost packages due to mistakes made by shipping providers.

Please allow up to 3 to 5 days for processing on all orders placed using our Standard shipping option. Due to higher demand during the holiday season, please allow more time to ensure that your order arrives on time. All expedited orders will be processed for shipment the next business day. You will receive a tracking number along with your shipping confirmation email once the order has been processed and shipped. 

“Made to order” means the product is not in stock and is being made to your specific order and requires an additional 1 - 2 week lead time. Once created, your order will ship in full via your selected shipping service. “Add to cart” means the item is in stock and will ship next business day via your selected shipping service.

This service will require 2 weeks to complete and is not available for express shipping. To add additional embroidered products, please add to cart individually to proceed with your next customized item. Embroidery is non-refundable.

Custom box engraving is available on all pine boxes. This service will require at least 7 business days to complete and is not available for express shipping. Box engraving is non-refundable.

Due to international regulations we are unable to ship all feathered pieces outside of the United States. A list of all products that are available for international shipping can be found here. All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties placed by the recipient's country. Brackish is not associated with these fees. All fees are paid for by the customer at the time of delivery. 

All domestic orders ship through UPS and USPS. UPS does not deliver to PO Boxes or military APO/FPO addresses.  USPS provides both of these services.

Each Brackish order ships from our fulfillment center in Charleston, SC. Orders are fulfilled and shipped Monday - Friday, 9am - 3pm EST, excluding holidays. 

Brackish offers 2nd Day Air and Next Day Air shipping options. Expedited shipping methods are processed for shipment the next business day. We recommend putting a comment in the special instructions box during checkout and we will be speedy on getting your order out per your preferred shipping method. Please note, while we’d like to guarantee your package to arrive per the shipping method selected, Brackish is not responsible for third party shipping delays as these are out of our control. 

Brackish offers a local pick up option to customers in the surrounding Charleston area. All orders should be picked up from our studio located at 1854 Wallace School Road, Suite B, Charleston, SC 29407. Pickups can be made Monday through Friday, 9am - 5pm EST. When your order is ready for pickup our customer service team will reach out to you.