Frequently Asked Questions
- Returns & Exchanges
- Shipping & Tracking
It’s crucial that you know no bird has been harmed for their feathers. Brackish obtains all feathers as humanely as possible. When birds molt, they lose old feathers naturally in preparation for new feathers. When possible, the feathers are obtained in this manner. In other instances, feathers are obtained through farmers who raise free range birds. The feathers are usually thrown away as a waste product, but Brackish sustainably reuses them. We wholeheartedly believe in respectfully repurposing nature.
All of our products are handcrafted from start to finish in our Charleston, SC studio. If you’re ever in the area, please stop by for a tour and see our artisans at work. We are open Monday through Friday from 9am-5pm, excluding holidays.
Yes, gift cards are available for purchase online and/or at our studio in Charleston, SC. If you purchase a gift card online you will receive it electronically via email. Electronic emails can either be sent straight to the recipient, or the purchaser for later gifting. If instead you’d like a physical gift card sent to the recipient, please contact our customer service team with a seven day notice and we will gladly ship a physical gift card to you/the recipient.
Note - Gift cards cannot be redeemed or returned for cash value, reloaded with additional value, resold, or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. No sales tax will be applied to the purchase of a gift card. Brackish will not replace lost or stolen gift cards without satisfactory proof of purchase.
Here at Brackish we work hard every day to provide our customers with one-of-a-kind, handcrafted pieces that are made with love, detail and patience - all while minimizing your cost. For that reason, we do not offer discount codes or coupons. However, if you choose to make a purchase, we offer complimentary shipping on all orders over $200 as well as a free 30-day return policy.
We try to fulfill orders very quickly; that said, please email us at firstname.lastname@example.org or call us at 843.469.8833 and we’ll see what we can do.
We accept American Express, VISA, Mastercard, Discover, Amazon Pay, PayPal, Apple Pay, Shop Pay, Brackish gift cards, and store credit.
Yes, we do! To send an order with gift wrapping, select “Gift Wrap” on the product page, enter your gift message if desired, and we’ll do the rest. Also, if you’re sending an order directly to a gift recipient, please note that the shipping label will specify that your order has been sent from Brackish. We’d suggest letting the recipient know something special is on their way so that the surprise isn’t ruined.
Yes! With Shop Pay, you’re able to split your purchase into four equal payments. Shop Pay details can be found on each product page, below the Add to Cart button.
We are always striving to create, innovate, and improve. Our designs have gone through countless transformations since their inception to maximize functionality and durability. We have developed a proprietary process that enables a functional existence, while still portraying each piece’s natural beauty. If you take care of your Brackish piece, it will last a lifetime. However, if your feathers start to ruffle, we are happy to repair your design at no charge through our Brackish Guarantee. Register here to receive this offer.
Yes! Our bow tie neck straps are adjustable from 13” to 21.” If you are interested in placing an order for a larger or smaller neck strap please contact our Charleston-based concierge and we’ll be happy to help. (email@example.com / 843.469.8833)
Brackish can change the center wrap on any bow tie for an additional fee. Please contact our Charleston-based concierge to place an order for a bow tie with a wrap change. (firstname.lastname@example.org / 843.469.8833)
We're aware of and respect the classic self tie bow, however, we take pride in disrupting those traditions, mostly because a self tie feather bow is nearly impossible. Trust us, that will not be an issue when sporting Brackish at your next event!
Yes! Each Brackish cuff has been intentionally designed to protect the feather craftsmanship. Though firm, each is adjustable. To size the cuff to your wrist, clasp your hand around the hardware and gently apply pressure. To make the cuff larger, place fingers on either side of the opening and tug gently to make the opening a bit wider.
Returns & Exchanges
Our standard policy offers a 30 day return and exchange policy from the date of purchase on all orders purchased directly from Brackish. No exceptions. All returns must be approved by our Quality Control Department before a refund can be issued. If the product shows signs of wear, we cannot issue a return. Refunds on shipping costs, gift wrapping, promotional items or box engraving are not available. Unfortunately, because of customs and tariff issues, Brackish cannot provide complimentary return shipping for international orders. Nonetheless, we will be happy to work with you to find an efficient way of returning the product. If an international order is returned and duties and/or fees are due at the time of delivery, this will be deducted from the refund amount.
To initiate a return or exchange, click here.
If the gift you received was purchased within the last 30 days we’re happy to initiate an exchange. To start this process, click here.
Shipping & Tracking
We have various shipping methods and costs depending on the preference of delivery time that are each calculated at checkout. We are aware that mistakes may be made by third party shipping providers. If this occurs, it is out of our control. We will do everything we can to rectify the situation, but we are not responsible for any lost packages due to mistakes made by shipping providers.
Orders with all in-stock products will ship within 1-2 business days of the order being placed. If you are notified that any product in your order is being made to order, this will require additional time to make the product and your order will ship in full within three weeks of the original purchase date. Once your order ships, you will receive a tracking number via email.
While we do offer worldwide shipping, due to international regulations there are restrictions on specific feathers. Unfortunately we are unable to ship anything that includes peacock feathers and certain pheasant feathers outside of the United States. A list of all products that are available for international shipping can be found here: International Availability. All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties placed by the recipient's country. Brackish is not associated with these fees. All fees are paid for by the customer at the time of delivery.
Yes. If you would like to ship your order to a PO Box or military APO/FPO address, please select a shipping option at checkout that will arrive via the United States Postal Service. The shipping carrier is specified under each option at checkout. UPS will not deliver to PO Boxes or military APO/FPO addresses.
Each Brackish order ships from our fulfillment center in Charleston, SC. Orders are fulfilled and shipped Monday - Friday, 9am - 3pm EST, excluding holidays.
Brackish offers 2nd Day Air and Next Day Air shipping options which guarantee delivery on a certain date. To ensure that your order arrives on your desired date, please leave a comment in the special instructions box during checkout so that it is flagged by our fulfillment team.
Brackish offers a local pick up option to customers in the surrounding Charleston area. All orders should be picked up from our studio located at 1854 Wallace School Road, Suite B, Charleston, SC 29407. Pickups can be made Monday through Friday, 9am - 5pm EST. When your order is ready for pickup our customer service team will reach out to you.