MAKING A RETURN OR EXCHANGE?
We’ll help you get started. Just have your order number and shipping zip code in hand. You’ll find your order number in your Brackish Order Confirmation email or Packing Slip.
Our Return & Exchange Policy
Holiday Return Policy
We know that many of you are starting your holiday shopping early this year. In an effort to make the process easier on everyone, we are implementing a special holiday return policy to ensure your gift recipients get just what they want by extending our return and exchange policy. Any purchase made on Brackish.com or in our Charleston or Dallas retail locations beginning November 1 through December 31 will be eligible for returns/exchanges until January 31, 2024. Please note that all other requirements listed below apply.
Standard Return & Exchange Policy
We offer a 30 day return and exchange policy from the date of purchase on all orders purchased directly from Brackish. No exceptions. All returns must be approved by our Quality Control Department before a refund can be issued. If the product shows signs of wear, we cannot issue a return. Refunds on shipping costs, gift wrapping, promotional items or box engraving are not available. Unfortunately, because of customs and tariff issues, Brackish cannot provide complimentary return shipping for international orders. Nonetheless, we will be happy to work with you to find an efficient way of returning the product. If an international order is returned and duties and/or fees are due at the time of delivery, this will be deducted from the refund amount.
To initiate a return or exchange, click here.