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Our Return & Exchange Policy

Holiday Return & Exchange Policy

We know that many of you are starting your holiday shopping early this year. In an effort to make the process easier on everyone, we are implementing a special holiday return policy to ensure your gift recipients get just what they want by extending our return and exchange policy. Any purchase made on or in our Charleston, SC showroom beginning November 1 through December 31 will be eligible for returns/exchanges until January 31, 2022. Please note that all other requirements listed below apply.

Standard Return & Exchange Policy

We offer a 30 day return and exchange policy from the date of purchase on all orders purchased directly from Brackish. No exceptions. All returns must be approved by our Quality Control Department before a refund can be issued. If the product shows signs of wear, we cannot issue a return. Refunds on shipping costs, gift wrapping, promotional items or box engraving are not available. Unfortunately, because of customs and tariff issues, Brackish cannot provide complimentary return shipping for international orders. Nonetheless, we will be happy to work with you to find an efficient way of returning the product. If an international order is returned and duties and/or fees are due at the time of delivery, this will be deducted from the refund amount.

To initiate a return or exchange, click here.